MS Teams - Professional Services with GDAP

Professional Services with GDAP (Granular Delegated Admin Privileges)

Goal  

Assist customers with understanding the requirements for CallTower to access their Microsoft Tenant to perform Professional services.  

Summary 

CallTower will perform MACD (Moves, Additions, Changes, or Deletions) requests for our non-CSP (Cloud Service Partner) customers for a professional service fee of $200 per hour, billed in 15-minute increments. You can find out more about the scope of support for your specific CSP type here: Microsoft Teams Support Scope

To access your tenant, we will need to establish a GDAP relationship Granular delegated admin privileges (GDAP) introduction - Partner Center | Microsoft Learn with your tenant. This invitation must be accepted by a Global Administrator in the tenant, and will provide the following roles to our support technicians while the relationship is in place.  

To implement a GDAP request, select from the following GDAP sets and provide the email and name of the Global Administrator receiving the invite in your request to support@calltower.com.  

Role Breakdown 

Full O365 Access GDAP 

• Tier 1 Support 

  • Global Reader 

  • Teams Administrator 

  • User Administrator 

• Tier 2 Support 

  • All Tier 1 Support Roles 

  • Exchange Administrator 

  • SharePoint Administrator 

  • Compliance Administrator 

  • Security Administrator 

• Tier 3 & Engineering 

  • Global Administrator 

Operator Connect Voice Only Access GDAP  

• Tier 1 Support 

  • Teams Telephony Administrator 

  • User Administrator 

• Tier 2 Support 

  • Teams Telephony Administrator 

  • User Administrator 

• Tier 3 & Engineering  

  • Teams Telephony Administrator 

  • User Administrator 

Direct Routing Voice Only Access GDAP  

• Tier 1 Support 

  • Domain Name Administrator 

  • Teams Telephony Administrator 

  • User Administrator 

• Tier 2 support  

  • Domain Name Administrator 

  • Teams Telephony Administrator 

  • User Administrator  

• Tier 3 & Engineering  

  • Domain Name Administrator 

  • Teams Telephony Administrator 

  • User Administrator  

Teams Only Access GDAP 

• Tier 1 Support  

  • Teams Telephony Administrator 

• Tier 2 Support  

  • Teams Telephony Administrator 

• Tier 3 and Engineering  

  • Teams Telephony Administrator