Cisco Connect Admin - Delete Phone

GOAL:

Delete a phone from CallTower Connect

CASE DISPOSITION:

Internal field for support to use to verify related tickets are dispositioned correctly. Formatted conditionally in article for Community and Pro Members. Should include the following:

Case Record Type: MACD
Department: Support
Type: AMC (Add, Move, Change)
Product: Cisco
SubProduct: Voice
Issue: Provisioning
Sub Issue: Delete User/Services/Hardware
Other Issue: N/A
Priority: Standard unless requested as expedite by the customer.
Severity: N/A
Urgency: N/A

RESOLUTION/STEPS:

An available phone or a Common Area Phone can be deleted through the Phones tab. A User Phone must be deleted on the Users Tab -> Manage Phones.

Delete Phone Steps:

Sign into CallTower Connect. (https://connect.calltower.com)
Browse to the "Phones" tab and highlight the phone to be deleted
Click the Garbage can icon
A confirmation box is displayed with the phone selected to be deleted. To continue deleting the record click, Yes, to abandon deleting the record click No.

ADDITIONAL INFORMATION:

The progress of the Phone Delete can be seen in the Events tab at the bottom of the screen.

VIDEO:

Check out this video: https://share.vidyard.com/watch/qic8htTALztEauSNq1oUeT?