GOAL:
This article provides instruction on how to delete a user from CallTower Connect
CASE DISPOSITION:
Internal field for support to use to verify related tickets are dispositioned correctly. Formatted conditionally in article for Community and Pro Members. Should include the following:
Case Record Type: MACD
Department: Support
Type: AMC (Add, Move, Change)
Product: Connect
SubProduct: Admin Portal
Issue: Provisioning
Sub Issue: Delete User/Services/Hardware
Other Issue: Change Password
Priority: Standard unless requested Expedite by the customer
Severity:
Urgency:
RESOLUTION/STEPS:
Delete a User Steps:
Highlight the user to be deleted from the User Tab, and click the delete button.
Select the user you would like to delete, and then select the delete icon on the lower right side
A confirmation box is displayed with the user selected to be deleted. To continue deleting the record, click Yes. To abandon deleting the record, click Cancel.
ADDITIONAL INFORMATION:
The progress of the User Delete can be seen in the Events
