Cisco Connect Admin - Hold Music

GOAL:

Provide instruction on how to change the Hold music in CallTower Connect.

CASE DISPOSITION:

Internal field for support to use to verify related tickets are dispositioned correctly. Formatted conditionally in article for Community and Pro Members. Should include the following:

Case Record Type: MACD
Department: Support
Type: AMC (Add, Move, Change)
Product: Cisco
SubProduct: Voice
Issue: Provisioning
Sub Issue: Add User/Service/Hardware
Other Issue: N/A
Priority: Standard or Expedited as requested.
Severity: N/A
Urgency: N/A

RESOLUTION/STEPS:

Hold music can be added or modified for a location on the Locations tab. When Hold Music is changed, it will cause all the phones in the location to be reset. Please make changes to Hold Music after hours.

To listen to the hold music available click here

Administrator Hold Music Steps:

Instructions

Screens

Select a Location in the Locations section.
The menu below the Locations tab will become active.
Click on the Hold Music menu item. The Location Hold Music screen will be presented.
Select the desired hold music for the location and click the Off/On button.