Allow an MPOC access to make changes in CallTower Connect
Add an MPOC/Admin in Connect:
Step 1
Sign into connect and browse to the appropriate customer account.
Step 2
Select the "Users" section from the menu.
Step 3
If this is an existing user that needs to be enabled as an MPOC then select the desired user. If a new user needs to be created then add a new user and during the creation change the user "Role" to MPOC. If the role wasn't changed during the creation then continue to follow the steps.
Select "User Settings" and then select "Roles and Types" from the drop-down.
Step 5
Change the user role from "User" to "MPOC"
Step 6
Save
The MPOC is now enabled. Connect will sync with Salesforce to build the contact under the customer account there.
Video:
MPOC stands for Main Point of Contact. It is the designated individual responsible for communication and decision-making regarding specific accounts or services.
CallTower Connect is is CallTower’s online management portal that lets administrators easily manage users, phone numbers, services, reporting, and communication settings all in one place.
A cloud-based customer relationship management (CRM) platform that provides tools for sales, service, marketing, and more.
