Summary
This article will walk you through how to edit a user in connect
Case Record Type: MACD
Type: Add, Move, change
Product: Differs case by case
SubProduct: Differs case by case
Issue: Differs case by case
Sub Issue: Differs case by case
Other Issue: Differs case by case
Priority: Differs case by case
Severity: Differs case by case
Urgency: Differs case by case
Department: Support
User Editing Steps
When using the editing option, this should be use to just update a existing user name, location or domain only.
NOTE:
DO NOT use these steps to replace a user as it can cause conflicts with existing configurations. The best practice is to delete the existing user and then create a new one.
Select the user you want to edit
Select the field you want to change (First name, last name, User name, Display name, Domain or Location), then select enter
Click away to abandon the changes and remove the edit boxes.
Click "Save" from the blue icon on the lower right
