FAQ
Who does MFA apply to?
MFA will be required for anyone logging into the CallTower Connect Portal
Is this required in the BG Admin or the Comm Portal?
No, this is strictly for CallTower Connect. Https://connect.calltower.com
Logging in
***Link https://connect.calltower.com
Enter your username/password.
Select your authentication method: application or email.
Once you select an option, then you will be prompted to enter your 6-digit code.
When you enter a valid code, you'll be logged in.
Authenticators
******These are the only options for authenticators.
Microsoft Authenticator:
Click the + icon to add
Select Other (Microsoft, Google ,Facebook, etc.)
Scan the QR code shown in Connect with your cellular phone.
Email Authentication:
No additional is required. You will type in the 6-digit code once it appears in your designated email.
Change personal authentication type
Click your profile in the top right.
Click on MFA options.
It will display your current method of authentication. Select it and press ‘Delete Auth Method.
This will log you out. Upon login, you’ll be required to set up a new authentication method.
Change another user’s authentication as an MPOC
Navigate to the Users section in Connect by clicking on the hamburger menu and clicking ‘Users’.
Click the user you wish to change the authentication type for.
Go to User Settings/MFA status.
Select the option that is there and click ‘Delete Auth Method.’
Once that user logs back in, they will be required to set up a new authentication method.