Summary:
This article provides the file requirements for any prompts or recordings that need to be added to an IVR in CT Cloud Contact Center/Intermedia. If the wrong files are added there is a possibility the recording may have issues like static or audio cutting in and out.
Step-by-Step Instructions:
Ensure "Recording Channels" is set to "Mono"
Select "Default Sample Rate" to "8000hz"
Select the "Default Sample Format" of "16 bit", however 8 bit is supported.
Set "Header" to "WAV (Microsoft)"
Set "Encoding" to "PCM"