CT Cloud Contact Center - Prompt Recording Studio User Guide

Summary

The Prompt Studio provides end users with access to record IVR system prompts using a dial-in recording facility.

Getting Started 

 BEFORE YOU BEGIN YOU WILL NEED:

• The 9-digit Passcode associated with your IVR system. This can be provided by CallTower Support personnel.

• The IVR prompt file numbers (###) you wish to access or record. This can be provided by CallTower Support personnel.

Once you have the info above and are ready to record prompts, use the user guide below to access and use the Prompt Recording Studio

Prompt Recording Studio User Guide