Short Codes
Short Codes function as a company wide speed dial, allowing users to dial 1 to 7 digits to reach a pre-programmed external number or extension . Please remember the following requirements:
A Short Code must not match any other Short Code, Call Park Orbit Code, star replacement code, or Intercom Code defined for this Business Group, or any star replacement code, external line code or internal line code defined for a PBX within the Business Group.
The code or its initial digits must not match any Call Services access code. For example, do not configure a short code of *3 or *345 if you use *345 for an accesscode.
Configure Short Codes
Log into CallTower Connect Admin: connect.calltower.com/connect
From the Menu, select CT Cloud, then Short Codes
Note:
If you want the short code to be associated with a department, make sure the department is configured first. See CT Cloud Departments article.
Select the "+" and fill out the CT Cloud Short Code wizard
Short Code: name you would like to give the short code, for example: 6000
Type: select type from the drop down
External number: 10-digit number
Other dialing plan codes: extension of person
Number: enter the number for the short code. for example:
Other dialing plan codes: 6000
External Number: 555-555-5555
Department: select the department from the drop down list
Name: Add a name to include an entry in the business directory.
Click save
To delete a short code
To delete the short code:
Highlight the short code
Select the trash can icon.
Video
*Video has no sound-Click the link:
https://share.vidyard.com/watch/tCX79ywyJjS5rtUkDXRAnG