USING CT Cloud Voice VOICEMAIL
This guide covers the use of the CT Cloud Voice voicemail system. This guide does not apply if you are using voicemail-to-email or voicemail transcription.
Voicemail Operation
The voicemail system is menu-driven, so just listen to the prompts and then press the key on your phone to select the option you want.
The first time you access your voicemail box, you will be asked to set it up and to record a greeting for your callers. Then, when you have messages waiting, you will see a solid red light on your phone.
Accessing Voicemail
From your CallTower phone:
Press the Messages button or dial *98.
Enter your password
Listen to your messages.
From another phone:
Dial 312-789-5521
Enter your 10-digit CallTower phone number
Enter your password followed by #
Listen to your messages.
Voicemail Main Menu
Action | Dialpad Key |
Play messages in the voicemail box | 1 |
Send messages | 2 |
Work with greetings | 3 |
Voicemail box settings | 4 |
Access deleted messages | 5 |
Log in as a different user | 7 |
Help | 0 |
Exit the voicemail system | * |
Message Playback Options
Action | Before Message | During Message | After Message |
Skip Message | 9 | n/a | n/a |
Reply to message | 4 | 4 | 4 |
Delete message | 3 | 3 | 3 |
Mark the message as new | 2 | 2 | 2 |
Send a copy | 5 | 5 | 5 |
Repeat message | 1 | 1 | 1 |
Pause/resume | 8 | 8 | 8 |
Return to menu | * | * | * |
Go to next message | # | # | # |
Forwarding Voicemail Messages
You may send a copy of a voicemail message while listening to the message.
Press 6
Enter the extension number or the Distribution Group Number. Repeat this step for each of the destinations to which you wish to forward the message.
Press # after entering the destinations
You will then be promoted to record an introduction. After the tone, record the introduction and then press #
Press # to send 6. Press 1 for deliver options:
Action | Before Message |
Review the introduction message | 1 |
Mark message as urgent | 2 |
Mark message as private | 3 |
Re-record your introduction | 4 |
Request a delivery report | 5 |
Request a "read" report | 6 |
Add/remove recipients | 7 |
Schedule the message for future delivery | 9 |
Send the message as is | # |
Exit or cancel | * |
Dialing the Originator of the Voicemail
While listening to a message, you can call the person back by pressing 4 and selecting option 1.
Note that this will not work if the phone system is not able to find the Caller ID or if your phone is configured with call restrictions that prevent you from calling the originator’s phone number.
Changing your PIN (Voicemail Password)
Access your voicemail box
From the main menu, press 4 to change your settings
Press 3 for security options
Press 1 to change your PIN.
Recording a Greeting
Access your voicemail box
From the main menu, press 3
To set up a personal greeting, press 1. If you don’t record a personal greeting, a system greeting will be played.
To set up a system greeting or to change the recording of your name, press 3
To change the greeting callers hear when you’re busy, press 5.
System Limitations
Maximum voicemail messages: 100
Maximum voicemail message length: 3 minutes
Maximum greeting length: 1 minute
Inbox read/unread expiry (auto-purge): 30 days
Trash read/unread expiry (auto-purge): 14 days