GOAL:
Provide instruction on how to sign into CT Cloud Communicator.
CASE DISPOSITION:
Internal field for support to use to verify related tickets are dispositioned correctly. Formatted conditionally in article for Community and Pro Members. Should include the following:
Case Record Type: MACD
Department: Support
Type: AMC (Add, Move, Change)
Product: Metaswitch
SubProduct: Software/Client
Issue: Mobile Client
Sub Issue: Other
Other Issue: Downloading CT Cloud Communicator
Priority: Standard unless requested Expedite by the customer.
Severity: N/A
Urgency: N/A
RESOLUTION/STEPS:
Computer Application
Open the CT Cloud Communicator app on your computer
Select the "Log In Manually" option
Select CallTower from the provider list
Enter your Phone/Email and enter your Password
Select the
button
VIDEO:
Check out this video: https://share.vidyard.com/watch/q66Gn7njKcvGXzFVG8cJXF?+
Mobile Application
Open CT Cloud Communicator on your mobile device
Select the "Log In Manually" option unless you have been sent an email with a QR code. If so, scan it now.
You will now need to choose "CallTower" from the provider list
Accept the Terms of service
Enter your CT Cloud Communicator phone number and password.
Select "Log In"