Working with Skills VM
Caller
Number of messages pending
Campaign
Phone number
Message date and time
Duration of message
Available actions
Final action
Accepting a Skills VM Message
Skill Voicemails are distributed to agents via skill queue
Agents must have the Voicemail skill assigned
Voicemails will only be offered to agents if there are no voice calls in queue
Click Accept to receive the Voicemail message
If voicemail is rejected it will go back in queue and be assigned to the next available agent
