Click Help
Agent Guide
About
Test Call – test speakers and microphone
Voice Connectivity Test – used for troubleshooting
Logging – Used for troubleshooting
Request Help – Contact Admins or Supervisors
Requesting Help
In the Help menu, select Request Help
Select role you want to contact
Select skills, if applicable
Click Send Request
You will hear an alarm and see the confirmation message.
When it is accepted a chat invitation is sent. Supervisors will receive request and can accept to open a chat
