The "Agent State Indicator" and a timer that shows the duration of your current state.
Buttons to access the Address Book, Messages, Reminders, Actions menu, Help and user settings
Tabs for processing tasks (calls, voicemail, and others), accessing Contacts, and viewing your activity
Main workspaces: Changes based on active tab or task being done
The ACD status bar displays call statistics, the time of day, the network quality indicator and sound control settings
Event notification (for new messages, voicemails, incoming calls, dispositions and error messages).
Adjusting Call and Microphone Volume
Click the Speaker or the Microphone icon
Adjust the slider up or down to increase or decrease the volume
