Interaction State Indicator
Click cog to select titles displayed on the home screen.
Processing Calls
Average Call Handle Time
Handling Email Interactions (for Five9 Digital Engagement customers, the number of Five9 email messages handled)
Changing Your State
Monitoring Call Queues
Call Answered
Processing Missed Calls
Handling Chat Interactions (for Five9 Digital Engagement customers, the number of Five9 chats handled)
Skills: Call queues assigned to you
Number of callbacks
Longest time in each queue
