Five9 - Call Flow Examples

These call flows contain common work segments that may occur during calls. These diagrams show optional call segments as broken lines, for example, calls with third-party transfers incur additional third-party talk time, and call surveys incur additional IVR Time associated with the call survey campaign.

• Autodial Campaign Call Without Agent
• Autodial Campaign Call with Transfer
• Inbound Call
• Outbound Campaign Call
• Inbound or Outbound Call with Warm Conference
• Manual Call
• Preview Call
• Skill Voicemail