Five9 - Creating Reports

To open the wizard, click Create New Custom Report.

Follow each step in the wizard:

• Selecting the Type of Data

• Selecting the Report Layout

• Selecting Report Data

• Selecting the Sorting Order of the Columns

• Adding Calculated Values

• Defining the Order and Grouping Report Data

• Selecting Display Criteria and Filters

• Generating Reports

• Example: Processed Email Interactions