Five9 - Description of Standard and Social Reports

This section presents the data sources, calculated data, and filters you can use in standard reports, and how to use social reports to track statistics in your text channels.

• Standard Reports

• ACD Queue Reports

• agent-reports

• Call Log Reports

• Campaign Reports

• Contact Reports

• Do Not Call Reports

• IVR Reports

• List Reports

• Digital Channel Reports

• Legacy Digital Channel Reports

• Worksheet Reports

• Social Reports

• Dispositions

• Feedback

• General

• Priority

• Service Levels

• Sources

• SPAM Summary