Goal:
Provide instruction on how to park a call in Teams
Park a call:
Call Park placed the call in a virtual parking lot. The caller is hearing hold music, and your line is freed up. The caller will stay on hold for 5 minutes and if the call has not been picked up, it will bounce back to you. If you park the call again, you will get a new code.
Park a call:
When on a call, select the three dots "..." and then select "Call Park"
The call will be placed on hold and provide you with a code
The code you will send to the person that needs to pick up the call
Pick up a call on Park:
Go to your calls icon
Under the dial pad you will see a "Parked Calls" button.
Enter the code
The call will then be connected to you.
Note:
If you don't see any options for call parking in your settings, talk to your IT Admin.