Connect Admin - Manage User Services

GOAL:

The following steps will walk users through the process of viewing, adding and removing the selected services or users.

CASE DISPOSITION:

Internal field for support to use to verify related tickets are disposition correctly. Formatted conditionally in article for Community and Pro Members. Should include the following:

Case Record Type: MACD
Department: Support
Type: AMC (Add, Move, Change)
Product: Microsoft or Cisco
SubProduct: Voice
Issue: Provisioning
Sub Issue: Add User/Service/Hardware
Other Issue: n/a
Priority: Standard or Expedited at the customer request

RESOLUTION/STEPS:

Viewing Selected Services

Start by browsing to the icon on the upper left hand corner.
Select Users from the menu

Once in the User menu, search and select the user that is to have their services modified
Click on "User Settings" on the left hand side, then "Manage Services"

The Manage Services screen will be presented.

Select on plan you would like to enable or uncheck the items to remove. Then click the "save" button on the lower right hand side.

Example Video:

Check out this video: http://hub.calltower.com/watch/aBpJrCaH7u3bYiEB9xVL4J?