*INTERNAL ONLY* Business Groups not already using these devices will need to be moved to the Legacy Persistent Profile. Please engage Metaswitch Engineering to make this change.
CallTower will provide CT Cloud Voice SIP account(s) and the following information for devices that are NOT listed on the CT Cloud Voice Supported Devices list:
SIP username
SIP password
SIP domain/proxy/registrar
SIP protocol and port(s) required for successful registration
CallTower cannot provide ongoing support for any device that is not on the CT Cloud Voice Supported Devices list; this includes, but is not limited to:
Device losing registration
Calls dropping
Audio issues (one-way audio, poor call quality, etc)
Device feature(s) not working
Any other issue that may be outside of the SIP account and other SIP info listed above
Troubleshooting for non-supported devices is limited to validating correct SIP messaging or response from the CT Cloud Voice platform. Once an issue has been determined to be caused by the behavior of a non-supported device, the customer is responsible for pursuing resolution with their hardware vendor.
If additional information is required, please contact your CallTower Account Manager.