Last updated: by jchavez@calltower.com
What an MPOC Admin Can and Cannot Do in CallTower Connect
CT Cloud Voice
Can
There are many tasks that can be taken care of quickly and efficiently by customer admins on their own, without having to contact or wait on CallTower Client Success Team – a few of which include:
Password resets
User creation and deletion (not bulk deletion)
Updating of user information
Phone creation and deletion
Pull CDR and Analytics
Set Forwards on users lines
Add phones to users lines
Managed Hunt Groups – Creation/Deletions edit settings
Add/Delete Auto Attendants
Add/Delete/Edit Call Parks
Add/Delete/Edit Short Codes
Add/Delete/Edit Departments
Change DID Types
Force 911 Registration and update E911 Info
Change the Description of the Location in Location Properties
Cannot
There are a few tasks that cannot be taken care of by customer admins on their own, without having to contact or wait on CallTower Client Success Team– a few of which include:
Add New DID’s
New Locations
New Services/Licenses
CT Cloud SIP
Can
There are many tasks that can be taken care of quickly and efficiently by customer admins on their own, without having to contact or wait on CallTower Client Success Team – a few of which include:
Add/remove DIDs
Add sip bindings
Add/ remove forwarding
Add/remove numbers to call rejection
Add/remove first/last code
Add/remove Calling party number
Cannot
Add/remove Sip Trunks
Update International dialing past tier 1
Update Service Suspension
Microsoft Direct Routing
Can
There are many tasks that can be taken care of quickly and efficiently by customer admins on their own, without having to contact or wait on CallTower Client Success Team – a few of which include:
User creation and deletion (not bulk deletion)
Updating of user information
Pull CDR and Analytics
Licensing
Cannot
There are a few tasks that cannot be taken care of by customer admins on their own without having to contact or wait on CallTower Client Success Team – a few of which include:
New or changing DIDs
New Locations
New Services
Microsoft Operator Connect
Can
Tasks that can be taken care of quickly and efficiently by customer admins on their own, without having to contact or wait on CallTower Client Success Team – a few of which include:
Number Management
Pull CDR and Analytics
Cannot
Tasks that cannot be taken care of by customer admins on their own without having to contact or wait on CallTower Client Success Team – a few of which include:
Most other items are completed in the Teams Admin Portal.
Cisco
Can
There are many tasks that can be taken care of quickly and efficiently by customer admins on their own, without having to contact or wait on CallTower Client Success Team – a few of which include:
Password resets
User creation and deletion (not bulk deletion)
Updating of user information
Phone creation and deletion
Pull CDR and Analytics
Cannot
There are a few tasks that cannot be taken care of by customer admins on their own without having to contact or wait on CallTower Client Success Team – a few of which include:
New or changing DIDs
New Locations
New Services/Licenses
Provisioning Fees
Customers requesting CallTower Client Success Team to complete requests are subject to a provisioning fee billed at $100/hr. in 15-minute increments for the time required to complete the change. For example, any MACD (move, add, change, delete).