Cisco 79XX - Extension Mobility

Goal

The purpose of this article is to help educate users on how to use Extension Mobility and what it's used for.

Resolution/Steps

Extension Mobility is a feature for users who do not have their own individually assigned phone, but when phone use is needed, they can log in and out of a common phone using their 4-digit extension; if users have their IP phone, they will not be using this feature.

For those using the Extension Mobility feature, locate the phone on which Extension Mobility is configured. Press the Services button and open the Extension Mobility menu. You will then have the option to Login or Logout.

Logon: You will be prompted for a User ID and PIN. In the User ID field, enter your 4-digit extension. Scroll down to the PIN field using the down arrow on the scroll button and enter your voicemail passcode, and then select the Submit soft key. After logging in the phone will reconfigure with your extension on line 1, allowing you to receive inbound calls made to your extension or telephone number. Line 2 will contain the phone’s default extension.

• Logout: Again, press the Services button, open the Extension Mobility menu, and select the Logout option.

  

Common Issues/Related Articles

Factory Reset:

• 7940 and 7960: {{ glossary.UC}}.solutions/Cisco/002Phones/79XX_Series/Cisco_-_Phone%3A_7940_and_7960_Factory_Reset_Procedure">Cisco - Phone: 7940 and 7960 Factory Reset Procedure

• 7920: Cisco - Phone: 7920 Factory Reset Procedure 

• 7942 and 7962: Cisco - Phone: 7942 and 7962 Factory Reset Procedure

• 7945, 7965, and 7975: Cisco - Phone: 7945, 7965, 7975 Factory Reset Procedure

• 7921: Cisco - Phone: 7921 Factory Reset Procedure

• 7925: Cisco - Phone: 7925 Factory Reset Procedure

79XX Features:

• Cisco - Phone: Overview - 79XX Series

• Cisco - Phone: iDivert - 79XX Series

• Cisco - Phone: Pickup - 79XX Series

• Cisco - Phone: Joining Calls - 79XX Series

• Cisco - Phone: Receiving Calls - 79XX Series

• Cisco - Phone: Call Park - 79XX Series

• Cisco - Phone: Speed Dials - 79XX Series

• Cisco - Phone: Transferring a Call - 79XX Series

• Cisco - Phone: Do Not Disturb (DND) - 79XX Series

• Cisco - Phone: Answering Additional Calls - 79XX Series

• Cisco - Phone: Cisco Function Directories - 79XX Series

• Cisco - Phone: Switching Between Calls - 79XX Series

• Cisco - Phone: Cisco Function Settings - 79XX Series

• Cisco - Phone: Cisco Function Buttons - 79XX Series

• Cisco - Phone: Returning to Initial Call - 79XX Series

• Cisco - Phone: Placing a Call on Hold - 79XX Series

• Cisco - Phone: Meet Me Conference Call - 79XX Series

• Cisco - Phone: Cisco Call Forwarding All - 79XX Series

• Cisco - Phone: Placing a Call - Internal, External, 911 or 411 - 79XX Series