Cisco 79XX - Call Forwarding

Goal

The purpose of this article is to provide instructions on how to use the Call Forward All feature of Cisco 79XX phones.

Resolution/Steps

With Cisco phones you can forward all calls to the following:

• Another user within the company

• An outside number

• Directly to voicemail

• Directly to company auto attendant

Indicator of the forward call feature:

• The LCD screen will show number being forwarded to

• Top right-hand corner on the LCD screen will show phone icon moving

Activate Forward Call Feature Steps:

1. Press the Services button which will display the services menu

   

2. Select the Call Forward All option

3. Press the Select soft key

4. Forward To:

   1. Internally: enter the 4 digit extension

   2. Externally: Dial your dial out digit (8 or 9) then 1 and the 10 digit number (Example: 8 1 ###-###-####)

5. Press the Submit soft key

Cancel Forward Call Feature Steps:

1. Press the Services button which will display the services menu

2. Select Call Forward All

3. Press the Select soft key

4. Select the Unforward option

5. Press the Select soft key

Note:

The Call Forward All feature can also be programmed online.

Forward all Calls Directly to Voicemail Box:

1. Press the Services button which will display the services menu

   

2. Select the Call Forward All option

3. Press the Select soft key

4. Enter 1

5. Press the Submit soft key

Cancel Forward Call Feature Steps Voicemail:

1. Press the Services button which will display the services menu

2. Select Call Forward All

3. Press the Select soft key

4. Select the Unforward option

5. Press the Select soft key

Note:

The Call Forward All feature can also be programmed online.

Common Issues/Related Articles

Factory Reset:

• 7940 and 7960: {{ glossary.UC}}.solutions/Cisco/002Phones/79XX_Series/Cisco_-_Phone%3A_7940_and_7960_Factory_Reset_Procedure">Cisco - Phone: 7940 and 7960 Factory Reset Procedure

• 7920: Cisco - Phone: 7920 Factory Reset Procedure 

• 7942 and 7962: Cisco - Phone: 7942 and 7962 Factory Reset Procedure

• 7945, 7965, and 7975: Cisco - Phone: 7945, 7965, 7975 Factory Reset Procedure

• 7921: Cisco - Phone: 7921 Factory Reset Procedure

• 7925: Cisco - Phone: 7925 Factory Reset Procedure

79XX Features:

• Cisco - Phone: Overview - 79XX Series

• Cisco - Phone: iDivert - 79XX Series

• Cisco - Phone: Pickup - 79XX Series

• Cisco - Phone: Extension Mobility - 79XX Series

• Cisco - Phone: Joining Calls - 79XX Series

• Cisco - Phone: Receiving Calls - 79XX Series

• Cisco - Phone: Call Park - 79XX Series

• Cisco - Phone: Speed Dials - 79XX Series

• Cisco - Phone: Transferring a Call - 79XX Series

• Cisco - Phone: Do Not Disturb (DND) - 79XX Series

• Cisco - Phone: Answering Additional Calls - 79XX Series

• Cisco - Phone: Cisco Function Directories - 79XX Series

• Cisco - Phone: Switching Between Calls - 79XX Series

• Cisco - Phone: Cisco Function Settings - 79XX Series

• Cisco - Phone: Cisco Function Buttons - 79XX Series

• Cisco - Phone: Returning to Initial Call - 79XX Series

• Cisco - Phone: Placing a Call on Hold - 79XX Series

• Cisco - Phone: Call Forwarding an Incoming Call - 79XX Series

• Cisco - Phone: Meet Me Conference Call - 79XX Series

• Cisco - Phone: Placing a Call - Internal, External, 911 or 411 - 79XX Series