Cisco 79XX - Transferring a Call

Goal

The purpose of this article is to provide instructions on how to use the Call Transferring feature of Cisco 79XX phones.

Resolution/Steps

Make a Transfer Call Steps:

With the caller on the line

1. Press the Transfer soft key

2. Dial the extension or for an external number, you will need to enter your dial out digit (8 or 9), then 1, followed by the full 10 digit telephone number, (e.g. 81XXXXXXXXXX).

   1. For Blind Transfer, press the Transfer soft key again to complete the transfer call.

   2. For Announced Transfer, wait until the caller picks up, announce the call.

3. Press the Transfer soft key again to complete the transfer call

   

Cancel a Transfer Call in Progress Steps:

1. Press the End Call soft key

2. Dial another number or resume to the original caller

   

Resume to Original Caller Steps:

1. Press the Resume soft key

2. The system will resume back to the original caller

   

Common Issues/Related Articles

Factory Reset:

• 7940 and 7960: {{ glossary.UC}}.solutions/Cisco/002Phones/79XX_Series/Cisco_-_Phone%3A_7940_and_7960_Factory_Reset_Procedure">Cisco - Phone: 7940 and 7960 Factory Reset Procedure

• 7920: Cisco - Phone: 7920 Factory Reset Procedure 

• 7942 and 7962: Cisco - Phone: 7942 and 7962 Factory Reset Procedure

• 7945, 7965, and 7975: Cisco - Phone: 7945, 7965, 7975 Factory Reset Procedure

• 7921: Cisco - Phone: 7921 Factory Reset Procedure

• 7925: Cisco - Phone: 7925 Factory Reset Procedure

79XX Features:

• Cisco - Phone: Overview - 79XX Series

• Cisco - Phone: iDivert - 79XX Series

• Cisco - Phone: Pickup - 79XX Series

• Cisco - Phone: Extension Mobility - 79XX Series

• Cisco - Phone: Joining Calls - 79XX Series

• Cisco - Phone: Receiving Calls - 79XX Series

• Cisco - Phone: Call Park - 79XX Series

• Cisco - Phone: Speed Dials - 79XX Series

• Cisco - Phone: Do Not Disturb (DND) - 79XX Series

• Cisco - Phone: Answering Additional Calls - 79XX Series

• Cisco - Phone: Cisco Function Directories - 79XX Series

• Cisco - Phone: Switching Between Calls - 79XX Series

• Cisco - Phone: Cisco Function Settings - 79XX Series

• Cisco - Phone: Cisco Function Buttons - 79XX Series

• Cisco - Phone: Returning to Initial Call - 79XX Series

• Cisco - Phone: Placing a Call on Hold - 79XX Series

• Cisco - Phone: Call Forwarding an Incoming Call - 79XX Series

• Cisco - Phone: Meet Me Conference Call - 79XX Series

• Cisco - Phone: Cisco Call Forwarding All - 79XX Series

• Cisco - Phone: Placing a Call - Internal, External, 911 or 411 - 79XX Series