Cisco 79XX - Switching Between Calls

Goal

The purpose of this article is to provide instructions on how to switch between two separate active calls using a Cisco 79XX phone.

Resolution/Steps

Switching Between Calls Steps:

• Perhaps you need to take the second call and would like to tell caller 1 that you will call them back or ask them to continue to hold. You can do this by selecting the Hold soft key.

  

• Use the scroll button to highlight call 1 and select the Resume soft key. You can use this same process as many times as necessary to switch between calls.

  

Common Issues/Related Articles

Factory Reset:  

• 7940 and 7960: {{ glossary.UC}}.solutions/Cisco/002Phones/79XX_Series/Cisco_-_Phone%3A_7940_and_7960_Factory_Reset_Procedure">Cisco - Phone: 7940 and 7960 Factory Reset Procedure

• 7920: Cisco - Phone: 7920 Factory Reset Procedure 

• 7942 and 7962: Cisco - Phone: 7942 and 7962 Factory Reset Procedure

• 7945, 7965, and 7975: Cisco - Phone: 7945, 7965, 7975 Factory Reset Procedure

• 7921: Cisco - Phone: 7921 Factory Reset Procedure

• 7925: Cisco - Phone: 7925 Factory Reset Procedure

79XX Features:

• Cisco - Phone: Overview - 79XX Series

• Cisco - Phone: iDivert - 79XX Series

• Cisco - Phone: Pickup - 79XX Series

• Cisco - Phone: Extension Mobility - 79XX Series

• Cisco - Phone: Joining Calls - 79XX Series

• Cisco - Phone: Receiving Calls - 79XX Series

• Cisco - Phone: Call Park - 79XX Series

• Cisco - Phone: Speed Dials - 79XX Series

• Cisco - Phone: Transferring a Call - 79XX Series

• Cisco - Phone: Do Not Disturb (DND) - 79XX Series

• Cisco - Phone: Answering Additional Calls - 79XX Series

• Cisco - Phone: Cisco Function Directories - 79XX Series​​​​​​​

• Cisco - Phone: Cisco Function Settings - 79XX Series

• Cisco - Phone: Cisco Function Buttons - 79XX Series

• Cisco - Phone: Returning to Initial Call - 79XX Series

• Cisco - Phone: Placing a Call on Hold - 79XX Series

• Cisco - Phone: Call Forwarding an Incoming Call - 79XX Series ​​​​​​​

• Cisco - Phone: Meet Me Conference Call - 79XX Series

• Cisco - Phone: Cisco Call Forwarding All - 79XX Series

• Cisco - Phone: Placing a Call - Internal, External, 911 or 411 - 79XX Series